What Are The 4C’s Of Onboarding And How Do They Work?

When people decide to opt for remote work, onboarding has emerged as a popular topic. Although creating a welcoming environment for new teammates has become a high priority, many businesses still lack an organized onboarding process.

Dr. Talya Bauer, a workplace relationships expert, wrote a report for the Society for Human Resource Management in 2010 highlighting what is now considered the definitive framework of onboarding: the 4C’s.

In this article, we’ll discuss why proper onboarding of new employees is critical, as well as how to do it in an effective manner using the 4C’s approach.

The Importance Of New Employee Onboarding

Importance Of New Employee onboarding

Onboarding is essential because it acquaints employees with their roles, the company’s concepts, and what the firm has to provide. It also engages employees, producing workers who are dedicated to the company’s success and assisting in the retention of new employees by making them feel like a part of the team. 

Here are some of the advantages of onboarding that make it more important for new employees onboarding.

  • Employee turnover has been reduced.
  • Productivity has increased.
  • maintained organizational culture

Onboarding is an important phase in keeping new employees. First impressions are important, and no employee wants to come on the first day with a bundle of paperwork to finish and no necessary equipment. The best user onboarding software allows new hires to contribute right away, reducing employee turnover and increasing retention.

Now that we’re aware of the importance of employee onboarding, let us understand the functioning and importance of the 4C’s framework of onboarding. 



The basis for all employee onboarding. Compliance refers to the operational aspects of the onboarding process. In an average business, this includes not only going to order a computer and a cell phone but also ensuring that email accounts are set up and keycards are ready. At first glance, these may appear to be simple safety measures that should be in the area when a new employee is hired. But, as history has shown, these minor tasks are easy to overlook.



By giving workers access to key organizational information, you can give them all of the appropriate HR-related information they need to complete the onboarding process and gain knowledge about their job. You can also give information to first-day queries. Throughout the employment cycle, new employees will be able to access this audio and visual knowledge base for additional information.


Company Culture

The norms of the organization are clarified by culture. This can be achieved by showing them around the facilities, explaining how things work, and clarifying how they fit into and affect the larger organization.

Through a software platform, you can customize the onboarding process for all new employees. This can be customized to reflect your company’s identity. Thus, employees are immersed in workplace culture before their first day on the job. The curated software employee journey can also include the company’s objectives and core values.



Connection is the highest level at which a new employee establishes relationships with other members of the company and starts to feel like a member of the team. It refers to the important interpersonal connections and information networks that new employees must create. 

It is also critical to include a method for employees to easily interact with and connect with HR via the employee onboarding website. If an employee has an application, he or she should be able to fill out the form and then communicate with the HR manager about that request directly.

Implement 4C’s into the action

If you can implement and contribute to a system that instills compliance, clarity, culture, and connection in each of your new employees, your company will be much more successful. It’s nearly unavoidable. But it’s not always easy.

Using onboarding software, in particular, will assist you in incorporating the four C’s into your process and producing more engaged and productive employees for your company. If you haven’t used employee onboarding software yet, now is the time.


Including 4C’s and developing a systematic onboarding process is an excellent way to ensure the long-term financial success of your business. It not only has a positive impact on several organizational KPIs, but it also helps employees become more successful on the job and feel a sense of belonging faster. 

When compared to organizations that do not include all 4C’s during their onboarding process, organizations that successfully synchronize all four aspects have higher employee satisfaction, increased productivity, and lower employee turnover.

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